How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
These are absolutely great for starting a wood fire. Using them in my new pizza oven. They light quickly and put off enough flame to bring solid wood kindling to a bright steady flame. Recommended and would buy again.
These are great! Easy to use and quick to light. We bought them for our fire pit in the yard, and use them about every week or so- it makes it so much easier and less time consuming to start a fire.
I wasn’t sure that these fire starters would work that well, but I have to say I really liked this better than using fatwood. It lights up quickly and starts the burn for slow cooking very quickly.
I like this product. I needed something to light the charcoal that goes in a green egg cooker. These worked really well. I added two to the charcoal and they got the fire started.
Where has this been for so many years-great product, just light it,easily and it starts your fire.Wish i had it years ago.Nice to find a product that actually works as intended and lives up to manufacturers claims.
Used for the first time last night worked great. Only one starter lit my whole chimney in minutes. No more scrounging for paper or ripping in my bags.
They work like a dream! We didn't use any lighter fluid. We will definitely purchase this product again.
I’ve made multiple purchases of these, and will not go back to using anything else! They produce a great, intense flame.
I'm using these in a Kamado grill and they work great. Would make for good campfire starters too, I'd think.
These fire starters work great. We liked them so much this is the 2nd time we ordered them. Great time saver starting grills.
Love these things ! No lighter fluid for coals . No kindling and newspaper for fires . Delivered fast!
One of these is enough to get a great fire going in our wood stove! It burns for a long time so other starting components get burned!
These made starting our fire in our firepit nice and easy! Will definitely be buying more once we use up the ones we have.
Worst thing about this is the price. They catch on really well and you only need 1 if you set up your fire power properly.
a perfect purchase and a convenient way to help us enjoy the outdoors.
The work is great. Lights quickly every time!
Great product lights like a dream and gets the coals going quickly
These work great.
I LOVE them! Easy to use and no more lighter fluid 👏🏻🙌🏻
Great for starting a grill....no lighter fluid needed. Great for starting up a campfire!
Easy to light and don’t leave any residue or smell
Love these, no fuss, no muss!! Would buy again.
Use for my charcoal grill - easy to use!!
Start charcoal fire. Excellent choice.
A++++
Work perfect. Only reason for the 3 stars is for the price.
Help me. Quick burn startup. Easier for regulating temp.
Perfect starter, no smell
Great product. It took me 5 minutes to start lighting up the charcoal
Works great!
These are great fire starters!